Refund policy

RETURN & REFUND POLICY

We stand behind our products. If you are not satisfied, please contact us and we will do our best to find a solution.

This policy applies to all orders placed on staash.eu.

Return period  
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

For customers located in the European Union, you also benefit from a 14-day legal withdrawal right, in accordance with applicable consumer protection laws.

Eligibility for returns  
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, complete, and in its original packaging. Proof of purchase is required.

Returns process  
To initiate a return, please contact us at staash.contact@gmail.com.

Returns must be approved prior to shipping. Items returned without prior authorization will not be accepted.

Once your request is approved, you will receive instructions regarding the return process.

Return address:  
To be communicated after return approval

Return shipping costs  
Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.

Damaged, defective or incorrect items  
Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us immediately at staash.contact@gmail.com so we can resolve the issue promptly.

Non-returnable items  
The following items cannot be returned:
- Perishable goods (food, plants)
- Custom or personalized products
- Personal care products (for hygiene reasons)
- Hazardous materials, flammable liquids or gases

We also do not accept returns for:
- Gift cards  
- Sale items (unless defective)

Exchanges  
We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product (once approved) and place a new order.

European Union – Right of withdrawal  
If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of delivery, without providing any reason.

To exercise this right, you must notify us by email at staash.contact@gmail.com.

Returned items must meet the same conditions: unused, in original packaging, and accompanied by proof of purchase.

Refunds  
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 14 days.

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at staash.contact@gmail.com.

Governing language  
These terms may be translated into other languages. In case of inconsistency, the English version shall prevail for international customers. For customers residing in France, the French version may apply where required by law.